Digital Transformation Award
Recognising the companies that are embracing digital opportunities to transform their businesses and deliver better outcomes for customers.
Digital Transformation Award
Recognising the companies that are embracing digital opportunities to transform their businesses and deliver better outcomes for customers.
British Gas and EXUS - Collections Management Transformation
A truly transformative project which has completely modernised the British Gas approach to supporting vulnerable customers in arrears with their energy bills. In a large and complex organisation providing energy for 8 million customers, the Vision was clear: “Deliver sooner, faster and better for our customers” To realise this vision British Gas took the decision to invest in a leading Collections platform, EXUS EFS, a platform capable of delivering comprehensive collections capabilities across the entire arrears’ lifecycle. This included the delivery of Digital Customer Self-Service and the development of a bespoke application for the British Gas In-House Field Collections team.
BritNed and Supercharge - Revolutionising Energy Trading with Empire
The result of an innovative partnership between BritNed and Supercharge, Empire is a next-generation energy trading platform that has transformed how customers trade on the BritNed interconnector.
Empire has evolved how BritNed manages core commercial operations including running auctions and the nomination of transmission rights, whilst also enabling BritNed to respond to market developments at pace.
Replacing three legacy systems with a fully integrated workflow, Empire’s launch saw a bold move away from the industry standard, purposefully breaking the mould to deliver a far superior user experience and provide customers with greater choice, control and convenience in their trading activity.
VisNet & National Grid Electricity Distribution - Digital transformation of LV network management
VisNet from EA Technology, in collaboration with National Grid Electricity Distribution (NGED), has spearheaded a comprehensive digital transformation of low voltage (LV) network management. Implementing VisNet Hubs and developing advanced software solutions such as ConnectLV and Click2Connect, EA Technology has revolutionised how NGED monitors, manages and plans its LV network. This digital overhaul has enabled real-time network visibility, automated connection processes and predictive maintenance capabilities, which is enhancing NGED's operational efficiency, customer service and ability to adapt to the evolving energy landscape. This is especially significant in supporting the integration of low-carbon technologies and meeting increasing demand for new connections.
National Energy System Operator, IBM, TCS and Capgemini - The Open Balancing Platform
The Open Balancing Platform (OBP) delivered in December 2023 is a new energy balancing capability replacing the existing Balancing Mechanism (BM) systems in Great Britain. This new cutting-edge hybrid-cloud technology enables net-zero transition and improves the use of flexible assets. OBP uses optimisation and automation to enable hundreds of small units to receive bulk instructions from the ESO control room reducing manual instructions. This has resulted in an increase in dispatch instructions and energy volume for batteries by 780% and 283% respectively, lowering CO2 emissions by 37400 Metric Tonnes since go-live and reducing balancing costs by £15m per annum.
Portsmouth Water and Kraken
In July 2023, Portsmouth Water became the first water-only company to adopt Kraken to oversee its 325,000 customers. In a landmark move towards digitising the water industry, the partnership has allowed Portsmouth Water to make huge strides in digital transformation within a short timeframe.
Scottish Water and Capgemini - Non-Complex Service Delivery (NCSD)
The investment required by Scottish Water to maintain existing assets is expected to increase significantly. Each day operational staff inspect assets, with many identifying a need for repairs or replacement of equipment. While often individually small in scale and value, this equipment performs important functions and, if not maintained, can negatively impact the business.
To meet demand without affecting customers, Scottish Water boldly decided to completely redesign the process. Recognising the transformational impact that process automation can deliver, their vision was to create a technology-enabled, Amazon-style business model to handle these needs – a first for the UK water sector.
United Utilities and Advance Plus - Oswestry Water Treatment Works
Oswestry WTW pushing the boundaries of today to deliver water compliance, continuity of supply through transformative digital applications ensuring delivery, commissioning integration and asset supportability excellence.
The Oswestry WTW project team face a significant challenge delivering a £145M Capital Investment project in 33 months. Whilst maintaining a live existing site with uninterrupted supply to United Utilities (UU) customers. The project is necessitated by increase in water demand from exponential population growth of 10% in Chesire and Merseyside by 2035, creating a step change in output requirements from 140MLD to 210MLD and regulatory output date from the DWI - July 2026.
