Utility of the Year
Celebrating utilities whose cultures and performance demonstrate they are all-round industry exemplars. This award celebrates the companies that are going above and beyond regulatory requirements, to set and meet ambitious targets on delivering for customers, advancing net zero, promoting diversity and enhancing the reputation of the wider sector.
Utility of the Year
Celebrating utilities whose cultures and performance demonstrate they are all-round industry exemplars. This award celebrates the companies that are going above and beyond regulatory requirements, to set and meet ambitious targets on delivering for customers, advancing net zero, promoting diversity and enhancing the reputation of the wider sector.
E.ON Next
E.ON Next has transformed from a loss-making company into a thriving business by implementing a strategy that balances caring for customers, employees and the environment, with business performance.
Over the past 12-months the workforce has united behind these four pillars to embed a new culture, improve inclusivity, implement systems, improve customer experience and launch numerous environmentally-focused products/services. Most notably Its £80m Winter Affordability Scheme (the largest in the sector) was also rapidly rolled-out to support vulnerable customers (2023/2024 winter).
With a step-change in customer satisfaction and financial performance, the company’s proving that caring for people and planet makes business sense.
Ecotricity
Ecotricity set out to be number one for service and to improve our service and engagement for customers through extending our opening hours, ensuring customer got a good outcome first time and increasing the knowledge and skills of our people.
We have delivered on our promise reducing call wait times to 48 seconds, abandonment rate to 2.76%, responding to 95% of emails in 2 working days whilst seeing an increase in contact and vulnerable customer numbers rising by 294% and a complaint reduction of over 500%. Resulting in becoming a Which? Recommend provider and first in the CAB league table
Electricity North West
Our pride and outperformance over the year has demonstrably moved from good to great, not just in the North West but on the national stage. Our work enhances the overall reputation of the sector through our performance, innovation and value for customers. This year has seen us realise significant benefits of a two-year transformation project since our new CEO joined in September 2022. We’ve seen outperformance across core business areas, going above and beyond with our best-ever reliability, customer satisfaction, storm response and innovation deployment with specific local projects now benefiting 977,000 (41%) of our customers.
Jersey Electricity
Jersey Electricity (JE) has served the community for 100 years, celebrating its centenary year in 2024. The year is momentous to look back on, with many significant achievements driving forward sustainability, innovation and community, underpinned by technology and teamwork. JE’s core objective is to deliver affordable (prices around half of UK), secure (around three times more reliable), sustainable power (already decarbonised, one third from certified renewables) today and into the future. Led by innovation and technology (fully deployed smart meters, award-winning My JE app, and data lake focusing investment), JE delivers this with sustainability and community at its heart.
Octopus Energy
Octopus Energy is the UK’s largest power provider on a relentless mission to change energy for the better. Today, our 8000+ UK team serves 7m UK customers with 100% renewable tariffs, cleantech solutions and exclusive energy-saving campaigns. Thanks to our unwavering investment in technology, culture, teams, and trusted partnerships, we’re proud to be setting new standards by delivering lower prices, better service and more innovative solutions than any other large energy provider. All of this is ensuring that customers benefit as we transition to a cleaner, fairer and smarter energy system, whilst creating thousands of rewarding jobs every year.
UK Power Networks
In 2024, UK Power Networks has been bigger, bolder and even better for customers, employees, and partners, reaffirming its position as the best performing utility company in the UK in the minds of both customers and its employees. As customers struggle with the cost of living and the stresses of modern life, we have gone above and beyond; evolving our support for the vulnerable, developing our Distribution System Operator (DSO) to ensure we can help customers to reduce their bills, and increasingly utilising data to adapt and accelerate all customer journeys.
Utilita
SMART, SUSTAINABLE and FAIRNESS are the core values that underpin every effort made in the interest of the 800,000-plus Utilita households all day, every day.
But in all honesty these words don’t go any distance in describing the life-saving innovations and efforts that Utilita has delivered to its customers during some of their darkest days.
This incredible lifeline represents far more than an energy supplier - it’s a national treasure.
